Privacy Policy

DogWalk Jaffa Ltd. ("DogWalk Jaffa", "we", "us") operates dogwalkjaffa.pro and is committed to protecting your privacy. This policy explains how we collect, use, and safeguard personal information when you visit our website or book our dog walking services.

Information we collect

We may collect the following types of information:

• Contact details — name, email address, phone number, and message content when you submit our contact form.
• Dog and service data — your dog's name, breed, energy level, behavioral notes, and walk schedule preferences when you book a package.
• Access information — apartment entry instructions and key hold details for clients who use our pickup service.
• Usage data — pages visited, time spent, browser type, and device information collected via cookies and analytics tools.
• Communication records — correspondence when you email or call us regarding walks, meet & greets, or scheduling.

How we use your information

We use collected information to:

• Respond to inquiries and schedule free meet & greet sessions
• Process walk bookings and manage recurring schedules
• Match your dog with appropriate walkers and trail routes
• Send walk reports, photo updates, and scheduling confirmations
• Improve our website and user experience
• Send relevant updates about DogWalk Jaffa services, with your consent
• Comply with legal obligations under Israeli law

Cookies

Our website uses essential cookies to remember your cookie consent preference. We may also use analytics cookies to understand how visitors interact with our site. You can accept or decline non-essential cookies via the banner on each page. Your preference is stored locally in your browser.

Data sharing

We do not sell your personal data. We may share information with trusted service providers who assist us in operating our website, managing bookings, or servicing you — provided they agree to keep this information confidential. We may also disclose information when required by law.

Data retention

We retain contact form submissions and booking records for up to three years unless a longer period is required for legal or contractual purposes. Active client records are retained for the duration of service plus one year.

Your rights

Under applicable Israeli privacy law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data, subject to legal exceptions
• Withdraw consent for marketing communications at any time

Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

Contact us

For privacy-related inquiries, contact us at walk@dogwalkjaffa.pro or write to DogWalk Jaffa Ltd., 11 Yefet Street, Tel Aviv-Yafo 6803108, Israel. Company registration: 541909910.